Privacy Policy

Section 01

Information We Collect

To provide you with our proxy purchasing and shipping services, we collect the following types of information:

• Personal Identification Information When you register an account or place an order, we collect your name, email address, phone number, shipping address, and billing address.
• Customs & Clearance Information For international shipping compliance, we may collect specific identification details required by your local customs authorities. (For example, customers in Taiwan must provide their legal Chinese name and phone number exactly as registered in the “EZ WAY” application for smooth customs clearance.)
• Payment Information All credit card payments are securely processed through our third-party payment gateway, Helcim. AiSALE does not store your full credit card number or CVV on our servers.
• Order Details Information regarding the products you wish to purchase, including links, sizes, colors, and specific instructions.
• Automatically Collected Data When you browse our site, we automatically collect your computer’s internet protocol (IP) address, browser type, device information, and time zone to help us improve our website and prevent fraud.

Section 02

How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Orders To purchase your requested items from U.S. retailers on your behalf and arrange for international shipping to your doorstep.
• To Process Payments To process transactions securely and transparently.
• For Customs Clearance To provide accurate shipping manifests to international couriers (e.g., FedEx, UPS) and local customs agencies to ensure your package is delivered without unnecessary delays.
• To Communicate With You To send you order confirmations, tracking numbers, updates on out-of-stock items, and respond to your customer service inquiries.
• To Improve Our Service To analyze website usage, troubleshoot technical issues, and enhance your user experience.

Section 03

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted third parties to facilitate our services:

• Shipping and Logistics Partners We share your name, shipping address, and phone number with international couriers (such as FedEx, UPS, or other shipping carriers) to deliver your items.
• Customs Authorities We are legally required to share package contents, values, and recipient information with the customs agencies of your destination country.
• Payment Processors Your payment details are shared directly with our payment gateway (Helcim) to process your transaction securely.
• Legal Compliance We may disclose your information if required by law, court order, or to protect our rights, property, or safety, as well as that of our customers or others.

Section 04

Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your browsing experience. Cookies help our website remember your shopping cart items, login status, and language preferences. You can choose to disable cookies through your browser settings; however, doing so may limit your ability to use certain features of our website.

Section 05

Data Security

We take the security of your personal data seriously. We implement industry-standard security measures, including SSL (Secure Socket Layer) encryption technology, to protect your data during transmission and storage.

While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the Internet or electronic storage is 100% secure.

Section 06

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access and Update You can access and update your personal information at any time by logging into your AiSALE account.
• Data Deletion You may request that we delete your personal data. Please note that we may need to retain certain information for recordkeeping, legal compliance, or resolving disputes.
• Opt-Out You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of the email.

Section 07

Third-Party Links

Our website may contain links to third-party websites (such as original U.S. retailer sites). Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 08

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.